Exchange and return

Is the product you ordered too big or maybe too small? Maybe you dont like the color of the product? It happens to anyone! We will now help you find the best option for you for this problem!

The Seller makes every effort to provide its customers with 100% information about the condition of the item(s). The photos are for information purposes only and we offer a 14-day money back guarantee. An exception to this is personal shopping. We cannot be held responsible for any damage resulting from shipments.

We can only take back and replace a new product in its original condition within 14 days of receipt. The seller has the right to claim compensation for any damage resulting from the improper use of the goods. The refund does not apply to shipping costs.

 

I would like to return the package from abroad. What should I do?

Exchange option

Of course, the 14-day exchange option also applies to foreign packages.

1. Fill in the Replacement / Withdrawal Statement*. You can also request a replacement of the products or a 100% refund of the purchase price of the products.
*Please indicate the name, color and size of the products you wish to replace and return to us in the Declaration, as well as the shipping address and order details. There is a section that needs to be filled in in case of an exchange and there is a section that needs to be filled in in case of a refund. Accordingly, the data must be provided in the Declaration.

2. Pack the products properly to return them to the address below without damage. The Buyer is responsible for damages resulting from improper packaging.

3. The recipient of the package you want to return:

Beyond Fitness Kft.
1097 Budapest
Könyves Kálmán krt. 12-14. fszt. 188.üzlet

The delivery fee is always borne by the Buyer. An exception to this is if the product have been sent to the Buyer incorrectly.

4. As soon as the package has arrived at the address given above, we will contact the Sender by e-mail. In the event of an exchange, we will send the products specified in the Replacement / Withdrawal Statement to the address you provided after the transfer of any shipping fee. In case of a refund, we will transfer the purchase price of the products to the bank account number specified in the Replacement / Withdrawal Statement within 14 days from the arrival of the package.
 

What to do if the price of the products you want to exchange is lower than the price of the products you want to return?

The difference will be on an E-Gift Card, which can be purchased online on our website and in person at our store at any time within 1 year of the issue. We will provide detailed information on the E-Gift Card by e-mail, if the Customer chooses this option.
 

I found no other product, I want a money back. What should I do?

Refund of the price of the product

All you have to do is fill out the Replacement / Withdrawal Statement* and return it packaged with the products and the invoice to the address below.

Beyond Fitness Kft.
1097 Budapest
Könyves Kálmán krt. 12-14. fszt. 188.üzlet

*Please indicate the name, color and size of the products you wish to replace and return to us in the Declaration, as well as the shipping address and order details. There is a section that needs to be filled in in case of an exchange and there is a section that needs to be filled in in case of a refund. Accordingly, the data must be provided in the Declaration.


As soon as the package arrives at the address provided, we will transfer the price of the products back to the bank account number specified in the Declaration within 14 days.
 

How long is the warranty for products ordered from the website (https://beyondbyst.com)?

You can read more about this here: Delivery and Warranty
 

Right of withdrawal

During your order, you can use the 17/1999. Unconditional right of withdrawal detailed in the Government Decree. For information, special request and any problems, please contact our Customer Service.
 

Customer service contacts:

Customer service e-mail address: info@beyondbyst.com
Executive e-mail address: beyond.fitnessclothing@gmail.com
Phone: 06709439693 (Normal tariff)

Contact us on WhatsApp

If you have any other complaints or questions, please contact us, as the satisfaction of our customers is most important to us!

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